Gulfport woman sells car, insurance company refuses to cancel her policy


AS POSSIBLE. A DATE FOR THAT IS EXPECTED TO BE SET IN DECEMBER. IF YOU’VE BEEN COMPLETED, IF YOU NEED HELP, SHE’S ON YOUR SIDE. BETTER CALL BEHNKEN. CAR INSURANCE FOR A VEHICLE YOU DON’T OWN? JOAN BRADSHAW SOLD HER CAR IN JULY, BUT USAA TOLD HER SHE CAN’T CANCEL HER POLICY. THE COMPANY HAS DEDUCTED THREE MONTHLY PAYMENTS FROM JONES’ BANK ACCOUNT AND THAT’S WHEN SHE KNEW SHE BETTER CALL BEHNKEN. INVESTIGATOR SHANNON BEHNKEN JOINS ME NOW. I HAVE NEVER HEARD OF SUCH A THING. I NEVER HEARD OF A POLICY YOU CAN’T CANCEL. IN JOAN’S CASE, HER PROBLEM IS HER ESTRANGED HUSBAND. THEY TOLD JOAN HE MUST SIGN OFF ON THE POLICY CHANGE. SHE SAYS HE RETIRED FROM THE ARMY AND DISAPPEARED IN SAUDI ARABIA TWO YEARS AGO. SHE LOVED HER CAR. MY BELOVED EL DORADO TOURING COUPE. Reporter: SHE’S ILL AND CAN NO LONGER DRIVE. IN JULY, SHE RELUCTANTLY SOLD THE CAR SO SHE WOULD HAVE MORE MONEY FOR MEDICAL BILLS. IT FELT STUPID TO CALL THE CAR. Reporter: WHEN SHE CALLED USAA TO CANCEL HER CONTRACT, THEY COULDN’T CANCEL UNLESS THEY SPOKE TO HER HUSBAND, THE MILITARY MEMBER ON THE ACCOUNT. THE PROBLEM WITH THAT, THE COUPLE IS ESTRANGED AND MR. BRADSHAW DOES NOT WANT TO BE FOUND. I HAVE NO WAY OF GETTING IN TOUCH WITH HIM. I HAVE NO IDEA WHERE HE IS. HE’S STAYING OUT OF THE UNITED STATES PRIMARILY TO AVOID PAYING ME ALIMONY AND THE BILLS HE’S SUPPOSED TO PAY. Reporter: JOAN TELLS ME HER HUSBAND SUFFERS FROM PTSD AND HASN’T SPOKEN TO HIM IN YEARS. THIS IS NOT THE 1950s AND YOU DO NOT NEED TO TALK TO MY HUSBAND ABOUT THIS. Reporter: THE CAR WAS IN JOAN’S NAME. USAA HAS ALREADY DEDUCTED THREE INSURANCE PAYMENTS FROM HER BANK ACCOUNT FOR THE CAR THAT SOMEONE ELSE NOW OWNS. THERE’S LITTLE SHE CAN DO TO PROTECT HER MONEY BECAUSE USAA IS ALSO HER BANK. THEY TELL ME I CANNOT CANCEL THE AUTO PAY ON MY OWN CHECKING ACCOUNT. SO, I’M LIKE, EXCUSE ME, I SOLD THE VEHICLE. Reporter: JOAN KNEW SHE’D BETTER CALL BEHNKEN. I DON’T HAVE THE STRENGTH AND THE STAMINA TO BE ABLE TO DO LIKE I USED TO DO. SO, I THOUGHT, BOY, IF THERE’S ANYBODY WHO COULD BE AN ADVOCATE, I HOPE IT’S THE SHANNON BEHNKEN. Reporter: I WENT TO WORK AND CALLED USAA MYSELF. IT SEEMS LIKE YOU GUYS WOULD NOT WANT TO INSURE A CAR FOR SOMEONE THAT’S NOT YOUR CUSTOMER. I WAS ASSURED ANSWERS AND JOAN NEEDS THEM SOON. I NEED SERIOUSLY — MEAN SERIOUSLY, THERE HAS TO BE AN INTELLIGENT LIFE FORCE IN USAA TO GO, FOLKS, THIS DOESN’T MAKE SENSE. Reporter: USAA IS STILL INVESTIGATING THIS SITUATION AND A COMPANY SPOKESMAN TELLS ME THAT FOR NOW, FUTURE PAYMENTS ARE SUSPENDED. WHAT ABOUT THE THREE PAYMENTS THEY ALREADY DEDUCTED? I’M TRYING TO GET HER A REFUND ON THAT, BUT RIGHT NOW THEY HAVEN’T EVEN CANCELED THE POLICY AND SHE HAS BEEN STUCK PAYING THESE PAYMENTS FOR A CAR SHE DOESN’T OWN. SHE WANTS NOT TO MAKE ANYMOREPAYMENTS AND GET HUR MONEY BACK. — HER MONEY BACK. I TOLD USAA WE ARE NOT GOING ANYWHERE. WE’RE GOING TO STAY ON THE STORY BECAUSE THIS ISN’T RIGHT. IT SEEMS RIGHT SHE SHOULD GET THE CASH BACK.

2 comments

Can't she take her money out an get a new bank. That's a govt bank account and insurance for health,car and homeowners insurance.

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